Clear a parcel ordered from abroad (customs)
Explains what you pay on online orders delivered by post or courier, and how to declare them.
| Who can apply | Anyone receiving parcels from abroad. |
|---|---|
| Authority | MRA Customs · Mauritius Post / couriers · ICTA (Postal Authority) |
| Online | Yes: MRA e-Courier platform (eservices21.mra.mu) |
| How long it takes | Depends on inspection and permits |
| Valid for | - |
Fees
| Documents (category I) | Nothing |
| Personal items up to Rs 1,000 (II) | No duty or tax; courier fees may apply |
| Personal items over Rs 1,000 (III) | Duties and taxes after deducting Rs 1,000 |
| Goods for sale (IV) | Full Bill of Entry through a licensed broker: no Rs 1,000 exemption |
| MACCS fee | Rs 57.50 |
| Simplified Customs Assessment Form processing fee | Rs 150 from 1 September 2026 |
| Courier brokerage and delivery | Set by each courier |
Documents to bring
- NIC or passport number
- Invoice or order confirmation showing the value
- Permit, if the item needs one (phones, medicines, plants, ICT equipment)
Steps
- Check whether the item needs a permit before ordering.
- When notified, declare via e-Courier yourself or let the courier do it (for a fee).
- Pay the duties, taxes and fees.
- Receive the parcel.
Where to go
- MRA Customs
MRA Customs House, Mer Rouge, Port Louis
Tel: 202 0500
Weekdays - Consumer Protection Unit: Ministry of Commerce
Sicom Tower, Ebène
Tel: 185 (hotline), 460 2500
Weekdays
Common problems
- Items needing permits are held until cleared.
- Prohibited items (toy guns with projectiles, e-cigarettes, rolling papers) are seized and fined.
- Parcels on the same flight to the same person count as one consignment.
Tips
- Duties are calculated on Cost + Insurance + Freight (CIF), not just the price.
- Tobacco, wine, spirits, arms and goods for sale never get the Rs 1,000 exemption.