Financial & consumer complaints · Checked 2026-10-03
Complain about a government department (Ombudsman)
The Ombudsman investigates maladministration, unfair, delayed or wrong decisions by public bodies, free of charge.
| Who can apply | Anyone treated unfairly by a ministry, department or public body. |
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| Authority | Office of the Ombudsman |
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| Online | By email or letter |
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| How long it takes | Depends on the case |
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| Valid for | - |
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Fees
Documents to bring
- What happened, with dates
- Names of offices/officers involved
- Copies of letters, receipts and replies
Steps
- First complain to the body itself and give it time to reply (around 5 working days).
- If unresolved, write to the Ombudsman within 12 months of the problem.
- Attach copies of your evidence.
- The Ombudsman investigates and can recommend a remedy.
Where to go
- Office of the Ombudsman
City Centre Building, Port Louis
Tel: 260 0111
Weekdays
Common problems
- Complaining too late (after 12 months).
Tips
- Keep every receipt and reference number from the start.
