Financial & consumer complaints · Checked 2026-10-03
Make a consumer complaint
Help when a shop or service sells faulty goods, overcharges, or breaks price controls.
| Who can apply | Any consumer in Mauritius. |
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| Authority | Consumer Protection Unit |
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| Online | By phone or email |
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| How long it takes | Depends on the case |
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| Valid for | - |
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Fees
Documents to bring
- Receipt or invoice
- Photos of the faulty item
- Your exchanges with the seller
Steps
- Raise the problem with the seller first and keep a record.
- Call the 185 hotline or email consumerpu@govmu.org.
- Provide your evidence.
- Inspectors follow up with the trader.
Where to go
- Consumer Protection Unit: Ministry of Commerce
Sicom Tower, Ebène
Tel: 185 (hotline), 460 2500
Weekdays
Common problems
- No receipt: always ask for one.
Tips
- Price-controlled items: note the price, shop and date.
